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There is no such thing as a perfect service, no matter how successful the company is, there are always flaws, a glitch in the system and bugs in the hardware. Every year thousands of lawsuits are filled by individuals to companies that have provided them with the worst service possible. Most of this companies have names, and no matter how big and proud they are, there are still dark spots in every direction.

When people have a bad experience with this company they file a complaint to the company’s dedicated complaints department, to resolve the issue and protect the name of the company from any possible factors that might ruin it’s reputation. That is how important reputation is to a company, because reputation helps them gain new customers, maintain old customers and grow.

However, there are complaints department that work individually and are not influenced by any company. These are online complain sites in which people from different walks of life post their complaints and let other people know what they had been through by using this service, by this people and by this company.

Online complain sites are very helpful in the sense that people will know how bad this company’s service is, the bad thing is that the company will be judge as a whole judging from what the complainant has stated. The good thing about online complain sites is that they give chances from both parties settle their score. They provide unbiased resolution in any situation since they are not influenced by anyone.


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